Statement of Purpose

  1. Country View (Warkton) Ltd of Country View Nursing Home, Warkton. Kettering, Northants. NN16 9XQ is the registered provider. Mrs Margaret Webb. RGN.RMA. is Director Responsible for Nursing. Mr David Webb is Director and also The Nominated Individual. Telephone number 01536 484692. E-mail admin@countryviewwarkton.co.uk
  2. The owner Mrs Webb is well qualified to run a nursing home. Mrs Webb attended University College Hospital London to study for her nursing qualifications in 1965 where she was employed until 1971.  Mrs Webb moved to Brighton where she worked in a local Civil Service nursing homes as a staff nurse. When moving to Essex she became night sister at Billericay Hospital in charge of care for the elderly. In 1984 Margaret was offered the opportunity to become part of a team investigating providing respite care for the elderly at Oundle Community Care unit in Northamptonshire. The team won a national award, and their scheme was set up as a pilot scheme for the county and ran for ten years before being closed due to funding issues. She then joined the team at Country View in November 1996 as a staff nurse, being promoted to deputy matron in early 1997 and then onto matron later that year.  Mr & Mrs Webb purchased the business in the latter part of 1998 and since Mr Webb’s passing in 2023, Mrs Webb has retained ownership. Their son, Mr David Webb became a director in 2006 and took control of the finances and investment opportunities in developing the business.
  3. The home is a family-owned business. Countryview (Warkton) Ltd is a Limited Company with two directors.  There is one director (Margaret Webb) working full-time in the Nursing Home. Mr David Webb focuses on the financial planning of the business. Mrs Margaret Webb is responsible for the Nursing Care at the Home. Ruth Webb is the Registered Manager. Telephone 01536 484692 email ruth@countryviewwarkton.co.uk
  4. The home staff consists of a Matron, Deputy Manager, Clinical Lead, Staff Nurses, Activities Co-ordinators, Senior Healthcare, Healthcare Assistants, Domestic Assistants, Resident Support, Cooks, Housekeeper, Maintenance and Gardener. The home also has contracted maintenance support ranging from pest control, electrician and plumbers who make regular visits to ensure the smooth running of the services aspect of the home.
  5. The home provides nursing care for service users of either sex, four places for users with physical disabilities from 35 years, and the remainder, old age, not falling in any other category.
  6. Country View has the facilities to care for a wide range of needs from young physically disabled to the elderly infirm in need of nursing care. The home is also able to offer care for service users who need palliative care.
  7. The nursing care offered is done so to the very best of the staff’s ability for all those that need nursing care.
  8. Before accepting a new service user into the home, they are assessed using the Home’s Daily Living and Needs Assessment procedure.  The assessment ensures that the home can provide for their needs, physically and spiritually.
  9. Every effort is made to encourage service users to pursue their interests and hobbies within the parameters allowed by their illness. Visiting groups provide a variety of entertainment whilst a Holistic Therapist is in the home five days per week. Service users are asked for feedback via the Home’s annual Stakeholder Survey.
  10. Staff have regular informal meetings with service users with regard to their likes, dislikes and needs. Their comments are reported back to the Nurse on shift who will, where required discuss further with the service user, or raise this with the Clinical Lead, with a view to implement the requests. The outcome will be recorded along with whatever action has been taken.
  11. Fire precaution and emergency procedure notices are placed in positions as required by the inspecting Fire Officer together with all statutory signs and emergency lights to assist evacuation.
  12. Contacts for Clerics of the Church of England, The Roman Catholic Church and multi-denominational churches are available for service users if they request a visit.
  13. Service users can contact friends and relatives, through use of the telephone, letter writing, and e-mail, as well as visiting. They may take their visitors to their rooms, one of the lounges or out to the seating areas in the gardens weather permitting.
  14. The complaints procedure is part of the terms and conditions of contract. The procedure is displayed in the reception area. Matron will investigate the complaint and inform the complainant within 28 days of what action has been taken. The complainant is informed of their right to take their complaint direct to the CQC.
  15. Matron arranges reviews of the service users plan together with the service user and their chosen representative with input from other specialists and or carers as may be required.
  16. The home has 10 Double Rooms and 9 Single Rooms for service user occupation. These range from 11 square metres to 26 square metres in size. There are two lounges, two dining rooms, four bathrooms (one of which is a wet room), six toilets, and one shower room. In addition, we have our own kitchen, treatment room, equipment storage, training room, in house laundry and cleaning facilities, visitors pod (for use in the event of any future outbreaks), staff toilet and two visitor toilets.
  17. Therapeutic techniques are not the normal practice at Country View but they are available at the Service users /doctors request. Should a therapist be required they will be offered the use of a private room with supervision by a registered nurse.
  18. Country View has a policy and a duty to preserve service users’ privacy and dignity and to ensure that these are always respected. This is to ensure that the service user feels that they are being treated with respect and their privacy and dignity are being preserved. Rooms are available other than their own for private visiting and family occasions. In shared rooms screens are provided, to enable personal hygiene matters to be dealt with and without loss of dignity. Personal hygiene throughout the day is carried out in the privacy of the service users’ room, or, in one of the bathrooms.